Customer Service Executive

(Internship + Full-Time Opportunity)- Immediate Joiners

Company Overview

PappyJoe is a cloud-based healthcare management software designed for clinics, hospitals, and dental practices. Our platform enables healthcare providers to efficiently manage appointments, electronic medical records (EMR), billing, pharmacy, laboratory, inventory, and patient communication through a unified system.

Office: Perumbavoor

Role Overview

We are seeking motivated and customer-focused individuals to join our Customer Service Team. This role begins with a 15-day internship and training period, after which candidates may be considered for full-time employment based on performance. Comprehensive training will be provided during the internship period.

Key Responsibilities

• Handle customer queries through phone, email, chat, and WhatsApp
• Develop a strong understanding of PappyJoe product features and customer workflows
• Log, track, and update customer issues using CRM and support tools
• Coordinate with product, technical, and internal teams to ensure timely issue resolution
• Maintain high standards of service quality and customer satisfaction
• Assist in issue escalation handling when required
• Support continuous improvement of customer support processes

Internship Details

• Duration: 15 days
• Training: Hands-on training on PappyJoe software and support processes
• Performance Evaluation Based On:
• Communication skills
• Logical reasoning
• Learning ability
• Customer handling and problem-solving ability

Required Skills & Competencies

• Strong verbal and written communication skills
• Good logical reasoning and analytical thinking
• Ability to demonstrate leadership and team coordination skills
• Basic technical aptitude and willingness to learn SaaS products
• Adaptability to a fast-paced work environment
• Customer-focused mindset with a professional approach

Eligibility Criteria

• Graduate in any discipline
• Freshers are welcome
• Basic computer knowledge
• Willingness to learn SaaS products and customer service operations

Career Growth

Based on performance during the internship and subsequent evaluations, candidates may be:

• Confirmed as full-time employees
• Considered for role expansion and leadership responsibilities

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Paid sick time

Work Location: In person