Customer Service Executive

As a Customer Service Representative, you will be responsible for handling inbound and outbound customer calls regarding product/service inquiries and issues. Your main duties will include: - Providing accurate information and assistance to customers - Resolving complaints and escalations professionally - Maintaining customer records and updating information in the system - Identifying and escalating priority issues to the appropriate team - Achieving individual and team targets for customer satisfaction and productivity - Following company policies and procedures - Adhering to quality standards and call center metrics Qualifications: - Excellent verbal and written communication skills in English - Strong customer service orientation - Ability to empathize with customers and provide appropriate solutions - Good problem-solving skills - Ability to work in a fast-paced and target-driven environment - Basic computer knowledge and typing skills - Flexibility to work in shifts, including weekends and holidays In addition to the responsibilities and qualifications mentioned above, the company provides the following benefits to its employees: - Food provided - Health insurance - Paid time off - Provident Fund Please note that the working schedule for this position is from Monday to Friday, with night shifts and US shifts. The preferred languages for communication are English and Hindi. The work location is in person.,