Customer Service Executive

Niftel Communications

0 - 1 years

1 Lacs

kolkata

Posted:1 day ago| Platform:

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Skills Required

inbound process customer care bpo customer service customer handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary:

Customer Support Executive

Key Responsibilities:

Handle inbound and/or outbound calls related to customer queries, complaints, or requests.
Listen actively to customer concerns and provide accurate information and solutions.
Escalate complex issues to the appropriate department or supervisor as needed.
Maintain a high level of professionalism and empathy during all customer interactions.
Document customer interactions and update relevant systems accurately.
Meet or exceed performance metrics such as call quality, resolution time, and customer satisfaction scores.
Adhere to company policies and procedures regarding customer interaction and data handling.

Requirements:

Excellent communication skills in [English/Hindi/Regional Language as needed].
Ability to handle high call volumes while maintaining quality service.
Good listening skills and problem-solving abilities.
Basic computer literacy and familiarity with CRM systems.
Flexibility to work in rotational shifts, weekends, or holidays as per business needs.
Prior experience in a voice-based customer support role is an advantage (but not mandatory).

Educational Qualification:

Minimum: High School Diploma / 12th Pass
Preferred: Bachelors degree in any discipline

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