Customer Service Executive

To handle day to day business transactions, customer queries and provide effective resolution, ensure quality of business through proper process adherence. Increase the Branch business through business development activities, consistently cross-sells and up-sells and Promotes multiple products and services.To handle day to day business transactions, customer queries and provide effective resolution, ensure quality of business through proper process adherence. Increase the Branch business through business development activities, consistently cross-sells and up-sells and Promotes multiple products and services. To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches. Promote and maintain positive relations with all contacts, customers and potential customers Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity. Responsible to handle day to day transactions and valuables. Maintain all data and records related to daily transactions6Special Requirements (if any):Graduate/Post Graduate(Preferably -BCOM/MCOM )7Compensation Band:Based on Market Standards/Internal norms8Entitlements:As per policy9Stake Holders:MFL Staff, Group Company Staff, Customers10Assets Required:As per policy11Career Progression:NullPersonal Specification12Educational Qualification:Graduate (minimum)/ Mcom added advantage 13Technical Certification:Basic Computer Knowledge, esp.MS Office applications mandatory  14  Skill Sets  :(a) Ability to Prevent & Solve Problem(b) Logical thinking(c) Result orientation(d) Initiative (e) Creativity and innovation(f) Perseverance(g) Team work and cooperation(h) Flexibility(i) Pleasant and Smart15Communication Skills:Conversant in local language and English19Remarks:Handle day to day Branch Business Transaction and serving walk-in Customers