Customer Service Executive

The ideal candidate will be responsible for handling customer/member inquiries, processing reservations, and ensuring that each customer/member interaction is positive and efficient. This role is essential in providing top-notch customer service and contributing to the overall success of the team.

REQUIRED LANGUAGES : ****** ENGLISH AND HINDI ******

Key Responsibilities:

Customer Interaction:

·Respond to customer/member inquiries via phone, email, and online chat in a professional and timely manner and as per department SOPs.

·Provide accurate information about products, services, and reservations processes.

·Assist members with booking reservations, changes, and cancellations while ensuring a smooth and hassle-free experience.

Reservations Management:

·Process and confirm customer reservations in accordance with company policies and procedures.

·Handle special requests and ensure that all booking details are accurate.

Issue Resolution:

· Address and resolve customer/member complaints or concerns, escalating complex issues to the appropriate department or manager as needed.

·Follow up with customers/members to ensure their concerns are resolved and that they are satisfied with the outcome.

Customer Relationship Management:

·Build and maintain positive relationships with customers/members.

·Use customer relationship management (CRM) tools to document interactions and track customer preferences and feedback. (prior knowledge of View Point is good to have)

Product Knowledge:

·Stay informed about company products, services, and promotions to provide customers with accurate and up-to-date information.

·Participate in training sessions to continuously improve product knowledge and customer service skills.

Job Types: Full-time, Fresher

Pay: From ₹25,000.00 per month

Benefits:

• Provident Fund

Language:

• English (Required)
• Hindi (Required)

Work Location: In person