Customer Service Executive

You will be responsible for handling inbound and outbound customer calls with professionalism, guiding customers through the vehicle buying journey including loan support, and persuading leads to convert into successful sales with a customer-first approach. Building strong customer relationships to ensure retention and long-term satisfaction will be a crucial aspect of your role. You will also be required to maintain accurate reports, records of calls, visits, and follow-ups, conduct field visits, and support office operations as needed. Managing multiple customers simultaneously with efficiency and clarity is essential, ensuring timely completion of all assigned responsibilities without delay. Additionally, staying updated with automobile market trends and customer behavior is vital to excel in this position. Our platform assists used vehicle dealers in efficiently marketing their vehicles. Customers can easily discover vehicles through our platform, which currently operates in Gujarat. We facilitate sellers to reach a wide audience through both a mobile application and a website, enabling users to search for vehicles quickly and connect directly with sellers. We provide a 24/7 chat service for customer support and offer tools to sellers to digitize their business at a minimal cost, managing stock, customers, and online marketing effectively.,