Customer Service Executive

Role & responsibilities

1. Handle incoming calls, emails, and chat support to resolve customer queries promptly.

2. Guide customers through the usage of the company's app and services.

3. Address complaints, provide appropriate solutions, and follow up to ensure resolution.

4. Maintain accurate records of customer interactions and transactions in CRM tools.

5. Collaborate with internal teams (Operations, Sales, Claims, Tech) to resolve customer issues.

6. Educate customers on new offerings, promotions, and features of Visit Health.

7. Meet daily/weekly performance targets on response time, resolution rate, and customer satisfaction.

8. Collect and share customer feedback to improve processes and services.

Preferred candidate profile

1. Graduate in any discipline (preferred: Healthcare, Business, or related fields).

2. 2+ years of experience in Customer Service / Customer Support (healthcare experience is a plus).

3. Excellent communication skills in English and Hindi (both written & verbal).

4. Strong problem-solving skills with empathy and patience.

5. Proficiency in MS Office, CRM tools, and basic digital applications. Ability to multitask, prioritize, and manage time effectively.

To Apply:

1. Answer the following:

List the countries you have supported in your past professional experience, the duration with each country/company, and the major subject basis of your interaction with each country/company using the format below:

| Company | Country/Region | Duration of Support (Months/Years) | Subject(s) of Interaction |

|----------------|------------------------------------|---------------------------|

| Example: Company Name | USA | 2 years | Sales strategy, client support, product training |

| Example: Company Name | Germany| 1 year | Technical support, project management, customer service |

Share your updated CV in Word/PDF format

WhatsApp -> +91 8879977717

Email CV -> hrd.aakanksha@gmail.com

To expedite your application process, share your professional & personal details along with your updated CV:

-> Full Name:

-> Mobile Number:

-> Alternate Mobile Number:

-> Email ID:

-> Current Home Location:

-> Current Work Location:

-> Preferred Location:

-> Total Experience:

-> Relevant Experience:

-> Education &/or Certifications:

-> Relevant Education &/or Certifications [if any]:

-> Current Company Name:

-> Current Designation:

-> Current CTC (INR//LPA):

-> Expected CTC (INR//LPA):

-> Notice Period / Joining Availability:

-> Briefly describe your relevant Customer Service experience:

Referral Opportunity:

-> Refer qualified colleagues or friends with Customer Service Skills from your professional network.

-> Share referrals in the format below:

->Name | Contact Number | Email Address | CV [If available in Word/PDF format]