Customer Service Executive- Hindi- Insurance Background

As a Customer Service Representative in Bangalore, your role involves handling customer inquiries, providing support, ensuring customer satisfaction, and enhancing customer experience by resolving issues effectively. Your daily tasks will include answering calls, responding to emails, troubleshooting problems, and maintaining accurate records of customer interactions. Key Responsibilities: - Handle customer inquiries and provide timely and effective support - Ensure customer satisfaction by addressing their needs and concerns - Enhance customer experience by resolving issues promptly and efficiently - Answer calls and respond to emails in a professional and courteous manner - Troubleshoot problems and escalate issues as needed - Maintain accurate records of customer interactions for future reference Qualifications Required: - Customer Service, Customer Experience, and Customer Satisfaction skills - Customer Support and Customer Service Representatives skills - Excellent communication skills in Hindi and English - Strong problem-solving abilities and attention to detail - Ability to work independently and manage time effectively - Experience with CRM software is a plus - Bachelor's degree in a relevant field is preferred,