Posted:5 days ago|
Platform:
On-site
Full Time
Roles and Responsibilities
Address and resolve customer complaints or technical issues.
Troubleshoot problems via phone, chat, email, or social media.
Respond promptly and professionally to inquiries.
Maintain a positive, empathetic, and professional attitude.
Explain product features, services, and policies.
Help customers navigate usage, setup, or billing.
Collect and document customer feedback and complaints.
Relay product/service issues or suggestions to relevant teams.
Escalate complex or unresolved issues to higher-level support or technical teams.
Maintain detailed records of customer interactions.
Use CRM or support software to log and track issues.
Update FAQs or self-service articles.
Contribute to support documentation.
Strive to exceed customer expectations.
Follow up with customers to ensure resolution and satisfaction.
HARJAI COMPUTERS PRIVATE LIMITED
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