Customer Service Executive

Role Overview: You will be responsible for handling customer inquiries through live chat, providing product information, troubleshooting technical issues, and assisting with order inquiries. Additionally, you will resolve customer complaints, document interactions, collaborate with cross-functional teams, and ensure adherence to company standards. Key Responsibilities: - Respond to customer inquiries through live chat with clarity and accuracy. - Provide product information, troubleshoot technical issues, and assist with order inquiries. - Resolve customer complaints by identifying root causes and offering appropriate solutions. - Document interactions and update customer records in the CRM system. - Collaborate with cross-functional teams to resolve complex issues. - Ensure all customer interactions meet company standards of professionalism and quality. - Meet or exceed key performance metrics such as response time and customer satisfaction rates. - Continuously improve knowledge of company products, services, and policies to provide up-to-date assistance. Qualifications Required: - Background in chat support experience. - Ability to handle 50 to 100 tickets per day. - Knowledge of Email box servers and Saas products. - Additional knowledge in general IT product chat support. - Familiarity with industries such as Email box servers, Apparel products, and Textile CRM. Note: Getmax Solutions is a dynamic startup with a collective industry experience of over 30 years. Their services include recruitment, training, business consulting, and placement support, offering innovative solutions tailored to clients' specific needs. Role Overview: You will be responsible for handling customer inquiries through live chat, providing product information, troubleshooting technical issues, and assisting with order inquiries. Additionally, you will resolve customer complaints, document interactions, collaborate with cross-functional teams, and ensure adherence to company standards. Key Responsibilities: - Respond to customer inquiries through live chat with clarity and accuracy. - Provide product information, troubleshoot technical issues, and assist with order inquiries. - Resolve customer complaints by identifying root causes and offering appropriate solutions. - Document interactions and update customer records in the CRM system. - Collaborate with cross-functional teams to resolve complex issues. - Ensure all customer interactions meet company standards of professionalism and quality. - Meet or exceed key performance metrics such as response time and customer satisfaction rates. - Continuously improve knowledge of company products, services, and policies to provide up-to-date assistance. Qualifications Required: - Background in chat support experience. - Ability to handle 50 to 100 tickets per day. - Knowledge of Email box servers and Saas products. - Additional knowledge in general IT product chat support. - Familiarity with industries such as Email box servers, Apparel products, and Textile CRM. Note: Getmax Solutions is a dynamic startup with a collective industry experience of over 30 years. Their services include recruitment, training, business consulting, and placement support, offering innovative solutions tailored to clients' specific needs.