GetMax Solutions

As a Chat Support Specialist at Getmax Solutions, your role will involve providing exceptional customer service through live chat. You must have a background in chat support and the ability to handle 50 to 100 tickets daily. Your knowledge of Email box servers and Saas products will be vital in assisting customers effectively. Key Responsibilities: - Respond to customer inquiries via live chat, ensuring clear and accurate communication. - Provide product information, troubleshoot technical issues, and assist with order inquiries. - Resolve customer complaints by identifying root causes and offering appropriate solutions. - Document interactions and update customer records in the CRM system. - Collaborate with cross-functional teams to resolve complex issues. - Adhere to company standards of professionalism and quality in all customer interactions. - Meet or exceed key performance metrics such as response time and customer satisfaction rates. - Continuously improve your knowledge of company products, services, and policies to provide up-to-date assistance.,