Customer Service Executive

Job Title:

Customer Support Associate – L1 / L2 / L3 (Full-Time)

Customer Service Associate / Executive (Level 2 / 3)

Location:

Cybercity & Magarpatta, Pune

Experience Required:

• L1: Freshers to 6 months
• L2: 6 months to 1 year
• L3: 1 year and above

Shift Timing:

• 6:30 PM to 3:30 AM IST
• Candidates should be flexible to work extended hours as needed.

Working Model:

• Work from Office (WFO) – 5 days a week
• Fixed weekly off: Saturday & Sunday

Key Responsibilities:

• Handle customer queries via chat/email/voice support (based on role level)
• Provide Level 1 to Level 3 technical or process support as per business requirements
• Troubleshoot and resolve basic to moderate technical issues
• Maintain high levels of customer satisfaction
• Accurately log all customer interactions into the system
• Meet defined productivity and quality standards
• Escalate unresolved issues to higher support levels where applicable

Required Skills:

• Excellent verbal and written communication skills in English
• Good typing speed (minimum 30 WPM with 90%+ accuracy)
• Basic computer literacy and familiarity with MS Office tools (Excel, Word)
• Ability to multitask and navigate between tools/systems
• Analytical and problem-solving skills
• Team player with a positive attitude

Pre-requisites:

• Candidate must be an Indian citizen, aged 18 years or above
• No active backlogs at the time of joining
• Willingness to work in night shifts and WFO (Work from Office) model
• Must be based in or willing to relocate to Pune

Preferred (for L2 & L3 roles):

• Prior experience in international voice/chat/email process
• Exposure to handling customer queries in a BPO/KPO setup
• Familiarity with SLA-driven support environments

Why Join Us:

• Dynamic work environment with learning & growth opportunities
• Fixed weekend offs
• Opportunity to work in a global support role
• Competitive salary and performance-based growth

Job Type: Full-time

Pay: ₹300,000.00 - ₹400,000.00 per year

Benefits:

• Food provided
• Health insurance

Education:

• Bachelor's (Required)

Experience:

• Typing: 1 year (Required)

Language:

• English (Required)

Work Location: In person