Customer Service Executive - Domestic Voice Process

Live Connections.

0 - 1 years

0 Lacs

hyderabad

Posted:2 weeks ago| Platform: Shine logo

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Skills Required

customer care customer support customer service communication skills

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities

Handle 100 to 150 calls per day, adjusting for call flow, especially during weekends and peak seasons.
Provide excellent customer service by resolving customer issues effectively.
During training period, Nesting the shift timings are as follows:

For women work from office (WFO): 8:00 AM 6:30 PM
For men work from office (WFO): 8:00 AM 10:30 PM

4.Post-training, shift timings will be adjusted based on business needs:

For women working from home (WFH): 6:00AM 6:30PM.
For men working from home (WFH): 9-hour Shift will be assigned based on business requirement.

5.Work 6 days a week, with a rotational week off.

6.Attend office every two months for connect sessions or fun activities while working from home.

7.Work from home will be provided only based on performance after 3months.

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