Customer Service Executive-Credit Card CCU

Job Description: As a Customer Service Executive-Credit Card CCU at our Juinagar office, your primary role will be to manage customer correspondence received through e-mail and ensure timely responses within 24 hours. Additionally, you will be responsible for effectively collaborating with internal and external teams/stakeholders, managing challenging situations, and demonstrating exceptional written and spoken communication skills. Your understanding of Liabilities products and processes, along with your convincing abilities, will be crucial for success in this role. Key Responsibilities: - Manage customer correspondence received through e-mail and ensure responses within 24 hours - Collaborate effectively with internal and external teams/stakeholders - Handle challenging situations and go the extra mile for customer satisfaction - Demonstrate excellent written and spoken communication skills - Have a good understanding of Liabilities products and processes - Utilize convincing skills to address customer needs effectively Qualifications Required: - Strong written and spoken communication skills - Knowledge of Liabilities products and processes - Ability to collaborate with internal and external teams/stakeholders - Demonstrated problem-solving skills - Excellent convincing abilities Please note: The Key Success Metrics for this role include SQ, FCR, Repeat (T + 7), and Email cases per day.,