Customer Service Executive - Chat Process

Role :- Customer Service Executive

Shift Timings: Australian and UK shift timings

Key Responsibilities:

• Voice Process and Chat process

• Provide excellent customer service to clients across different time zones

• Resolve customer queries effectively and efficiently

• Demonstrate strong communication and interpersonal skills

Eligibility:

• Excellent communication skills.

• Age 18 to 42 years

• HSC/Graduate candidates with minimum 6 months international voice and chat experience in a BPO.

• Ex-Employees can also apply, subject to eligibility.

Compensation:

• Experienced Candidates: Upto 5 LPA for voice process+ performance based incentives

• Freshers Candidates: Upto 4.5 LPA for voice process + performance based incentives

• (depending on your last CTC and performance in the interview and process)

• Shift Requirements:• - Candidates should be comfortable working rotational shifts 24*7

• Perks and Benefits:• - Both-way cab facility (for addresses within designated boundaries)

• - Quick onboarding process• - Competitive benefits packaging

Job Types: Full-time, Permanent, Fresher

Pay: ₹25,000.00 - ₹45,000.00 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Flexible schedule
• Food provided
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Ability to commute/relocate:

• Yerwada, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Location:

• Yerwada, Pune, Maharashtra (Preferred)

Shift availability:

• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person