Customer Service Executive - Chat Process

Dear Candidates,

We have urgent vacancy for a Fintech Startup in Broking industry for Customer Service Executive - Voice and for Chat Process

Location - Kurla (Near Phoenix Market City)

Shift - Rotation Shift (Night Shift WFH)

Working Days - 6 Days a Week

Interested candidates kindly whatssup on 9820840908 with your cv mentioning applying for Customer Service Location Kurla.

Females Preferred

Responsibilities

• Respond promptly to customer inquiries through live chat.
• Identify and resolve customer issues efficiently and professionally.
• Provide accurate information about products and services.
• Document customer interactions and maintain customer records.
• Escalate unresolved issues to appropriate teams when necessary.
• Maintain a positive and professional demeanor with customers.
• Manage multiple chat conversations simultaneously.
• Follow up with customers to ensure their issues are resolved.

Qualifications

• Graduate
• Previous customer service experience is a plus.
• Strong written communication skills.
• Ability to type quickly and accurately.
• Proficient in using computers and chat software.
• Ability to multi-task and manage time effectively.
• Strong problem-solving skills.

Skills

• Live Chat Support
• Customer Service
• Communication
• Problem-Solving
• Time Management
• Typing Skills
• CRM Software
• Conflict Resolution

#BFSI #callcenter #bpo #customerservice #communication #excellentcommunication #rotationalshifts

Thanks

Team HR

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits:

• Provident Fund

Work Location: In person