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Agilent Technologies
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Customer Service Collections Professionals

Customer Service Collections Professionals

Agilent Technologies

2 - 7 years

4 - 8 Lacs

gurugram

Posted:23 hours ago| Platform:

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Skills Required

erp sap customer service orientation excel diagnostics accounting sales tax billing customer service management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsible to manage a portfolio of customer accounts, ensuring timely collection of past due invoices and resolution of disputes. The ideal candidate will have strong communication skills, a background in customer service (preferably in collections), and the ability to collaborate cross-functionally to drive results.

Key Responsibilities:

Manage assigned customer accounts to ensure timely collection of outstanding invoices and reduce aging balances.

Engage with customers via phone and email to follow up on past due payments, resolve queries, and maintain positive relationships.

Collaborate with internal teams including Billing, Sales, Tax, and AR to investigate and resolve customer disputes efficiently.

Prepare and maintain reports using accounting systems to track collection performance, dispute status, and aging analysis.

Key Competencies & Skills:

Excellent verbal and written communication skills

Strong customer service orientation, preferably with collections experience

Proficiency in MS Excel and accounting/ERP systems (preferably SAP)

Qualifications

Bachelor s degree

Minimum 2 years relevant experience for entry to this level

Requires complete understanding of general and technical aspects of job

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Agilent Technologies

Life Sciences, Diagnostics, Chemical Analysis

Santa Clara

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Customer Service Collections Professionals