Customer Service Associate- Voice Durgapur Retail

Customer Service Associate (Voice Process)

Our team is expanding, and we invite proactive, tech-savvy individuals to join us as a

Customer Service Associate (Voice Process)

in Durgapur, serving customers for a prominent retail client. If you are proficient in English and Hindi and comfortable with technology, this role handling voice calls for a prominent fashion brand could be your next career move.

Customer Service Associate

Key Responsibilities

• Provide confident and empathetic customer support, addressing inquiries and resolving issues efficiently.
• Communicate clearly and effectively with customers in English or Hindi, adapting to their language preferences.
• Navigate various applications and our CRM system skillfully, ensuring all customer interactions are documented accurately and promptly.
• Collaborate with team members to ensure service excellence and strive for first-contact resolution.
  

Job Requirements Customer Service Associate

Prerequisites

• Freshers or those with 1-2 years of experience, especially in call center operations, are welcome.
• Strong proficiency in using smartphones and computers and familiarity with internet/mobile applications, MS Excel, and MS Word.
• English proficiency equivalent to Versant Levels 3 and 4, and the ability to communicate effectively in both Hindi and English.
• Typing speed of at least 40 WPM with high accuracy. Written communication should align with CEFR Level B1 standards.
• Access to a laptop/desktop with a minimum internet speed of 5 MBPS, suitable for running CRM and contact center applications via Citrix Workspace needed in this customer service role.
  

Why Join Fusion CX

Joining our team means youll be at the forefront of customer service in the fashion e-commerce industry. We are committed to providing a work environment where your skills are valued and nurtured. Your customer service associate role will be crucial in ensuring customer satisfaction and contributing to the success of a leading retail and fashion brand.With us, youll be able to grow professionally and be part of an exciting journey in the e-commerce world as a

Customer Service Associate (Voice Process)

in Durgapur. We look forward to having you on our team if you are ready for this challenge and embarking on a rewarding career journey with Fusion CX. So, apply for the role of Customer Service Associate handling voice calls in Durgapur for a leading fashion platform.