Customer Service Associate- Voice Durgapur Retail

As a Customer Service Associate (Voice Process) at Fusion CX in Durgapur, you will be an integral part of our expanding team, serving customers for a prominent retail client in the fashion e-commerce industry. If you are a proactive and tech-savvy individual who is proficient in English and Hindi, this role could be the perfect next step in your career. Key Responsibilities: - Provide confident and empathetic customer support, addressing inquiries and resolving issues efficiently. - Communicate clearly and effectively with customers in English or Hindi, adapting to their language preferences. - Skillfully navigate various applications and our CRM system to ensure accurate and prompt documentation of all customer interactions. - Collaborate with team members to deliver service excellence and aim for first-contact resolution. Job Requirements: - Freshers or individuals with 1-2 years of experience, especially in call center operations, are welcome to apply. - Strong proficiency in using smartphones, computers, internet/mobile applications, MS Excel, and MS Word. - English proficiency equivalent to Versant Levels 3 and 4, with effective communication skills in both Hindi and English. - Typing speed of at least 40 WPM with high accuracy, aligning with CEFR Level B1 standards for written communication. - Access to a laptop/desktop with a minimum internet speed of 5 MBPS for running CRM and contact center applications via Citrix Workspace. Why Join Fusion CX: Joining our team at Fusion CX means being at the forefront of customer service in the fashion e-commerce industry. We value and nurture your skills, providing a conducive work environment where your role as a customer service associate will significantly impact customer satisfaction for a leading retail and fashion brand. This opportunity offers professional growth and an exciting career journey in the e-commerce world. If you are ready for this challenge and seeking a rewarding career path, apply now for the Customer Service Associate role handling voice calls in Durgapur for a leading fashion platform. We look forward to welcoming you to our team at Fusion CX.,