Customer Service Associate

Key Skills & Qualifications

• Excellent Verbal Communication
• Clear, fluent, and professional spoken English.
• Ability to articulate ideas concisely to both technical and non-technical audiences.
• Active listening skills to fully understand requirements before responding.
• Strong Written Communication
• Ability to write clear, well-structured, and grammatically correct emails, reports, and documentation.
• Skilled at summarizing complex information into simple, actionable points.
• Consistent tone and formatting to maintain professional standards.
• Analytical Thinking & Problem-Solving
• Ability to interpret data, identify trends, and make logical conclusions.
• Skilled at breaking down complex problems into smaller, manageable parts.
• Uses evidence-based decision-making.
• Attention to Detail
• Accuracy in reviewing data, documents, and deliverables.
• Identifies inconsistencies or errors quickly.
• Maintains high standards even under tight deadlines.
• Cognitive Ability & Logical Reasoning (assessed through standardized tests)
• Demonstrated ability to process information quickly and accurately.
• Strength in recognizing patterns, evaluating arguments, and identifying solutions.

*

• Collaboration & Stakeholder Engagement
• Works effectively with cross-functional, multicultural teams.
• Adapts communication style based on audience.
• Builds trust and maintains positive relationships remotely.
• Adaptability & Self-Motivation
• Comfortable working across time zones with minimal supervision.
• Learns new tools, processes, and subject matter quickly.
• Adjusts to changing priorities without loss of productivity.

Job Type: Contractual / Temporary

Pay: ₹12,000.00 - ₹500,000.00 per month

Benefits:

• Commuter assistance
• Provident Fund

Ability to commute/relocate:

• Gachibowli, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Required)

Language:

• English (Required)
• Hindi (Preferred)

Location:

• Gachibowli, Hyderabad, Telangana (Required)

Shift availability:

• Night Shift (Required)

Work Location: In person