Customer Service Associate (US Shift)

Codingal is the global leader in online AI & coding education for kids and teens. We offer live, interactive classes led by expert Computer Science instructors, empowering students to build apps, games, websites, and AI-powered projects. Our mission is to help kids fall in love with coding and prepare them to become future-ready creators, entrepreneurs, engineers, and scientists. With a curriculum accredited by STEM.org and aligned with the K-12 Computer Science Framework, we offer personalized learning through 1:1 and small-group classes. As AI reshapes the world, Codingal integrates real-world AI tools like ChatGPT, machine learning, and data science into the learning journey, helping kids not just use AI but build with it. **Key Responsibilities:** - Provide an exceptional experience to customers - Provide technical support to Parents and Teachers - Provide chat, Email, and call support to customers - Handle escalation tickets - Schedule, reschedule, and manage student classes - Be a relationship expert and ensure customer retention and satisfaction **Required Skills:** - Proficiency in English communication and written skills is mandatory - Proactive attitude with a focus on problem-solving and customer satisfaction - Proficiency in Microsoft Office Suite; familiarity with CRM tools is a plus - Positive attitude, adaptability, and eagerness to learn - Available to work from the Office **Perks:** - Free Lunch & Dinner - Exposure to a fast-paced Ed-Tech startup - Health Insurance - PF Contribution Codingal is looking for a Customer Service Associate for the US Shift region to join the passionate team. The role offers a fixed annual salary of 4.0L-4.5L (+night shift allowance) and a collaborative, mission-driven team culture with career growth opportunities. The office is located in HSR Layout, Bangalore, India. Please note that this is an in-person role, with no remote option available. You will have the opportunity to work with a young & smart team, including directly with the founders, who are on a mission to inspire school kids to fall in love with coding. Join Codingal on the journey to provide coding education to every K-12 student and prepare them for the future. Apply now!,