Customer Service Associate

About Us:

Founded in June 2004, the cogent family had a humble beginning from a small rented space. Driven by the ​vision to be India's most trusted and admired outsourced services provider, the tradition of continuously striving to think inventively and do original work continues, multiple offices later.

Currently Cogent serves more than 20 million customer touch points in a month in India, in a multi-channel and multi-language environment.

We’re hiring 100+ CUSTOMER SERVICE ASSOCIATES for the Outbound - Sales & Collections process based at the MUMBAI (Turbhe) location.

Ø Designation: Customer Service Associates

Ø Process: Tata Motors Sales L1 & Tyger Capital Linguistic (Start Date – 30th June 2025, End Date- 12th July 2025).

Ø Job Description:

§ Outbound Voice

Ø Candidate Profile:

§ Graduates & Under Graduates

§ Work from Office Only

§ Should have good communication skills in English (Verbal and Written)

§ Shift Timings:

· For Male Employees 24*7 & Female Employees 7am-7pm Window

· 6 Days working

· No Fixed Off

§ Ability and willingness to learn

§ Courteous with strong customer service orientation

§ Good listening and responding skills

§ Should be willing to take up challenges and go extra mile to perform work responsibilities

§ Should have great interpersonal skills and ability to perform under pressure

Ø Selection Process:

§ HR Round

§ OPS Round

§ Client round

§ Assessment

Salary :- Upto 27,000 CTC

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹27,000.00 per month

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Work Location: In person