Customer Service Associate

Rajendra Ji Choursiya Manpower Solution

0 - 31 years

1 - 2 Lacs

sikandra agra

Posted:22 hours ago| Platform: Apna logo

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Skills Required

service support chat troubleshooting resolve efficiency teamwork communication schedule

Work Mode

On-site

Job Type

Full Time

Job Description

About the Role: We are seeking a dynamic and customer-oriented individual to join our customer service team. As a Customer Service Associate, you will be responsible for providing exceptional support to our customers, resolving inquiries, and ensuring a positive customer experience. Key Responsibilities: * Customer Support: * Handle incoming customer inquiries via phone, email, and chat. * Provide accurate and timely solutions to customer problems and concerns. * Assist customers with product information, order status, and troubleshooting. * Problem-Solving: * Identify and resolve customer issues efficiently and effectively. * Escalate complex issues to appropriate team members. * Process Improvement. *Contribute to process improvement initiatives to enhance customer satisfaction and operational efficiency. * Teamwork. * Collaborate with team members to ensure seamless customer support. Required Qualifications: * Education: Graduate degree * Language Skills: Fluency in English and Hindi. Punjabi language skills are a plus. * Technical Skills: Basic computer proficiency * Soft Skills: Strong communication, interpersonal, and problem-solving skills. Confidence and a positive attitude. Shift Timings: * Male Candidates: 24x7 shifts * Female Candidates: 6 AM to 6 PM Work Schedule: * 6 days a week * 9 hours per shift Salary for Hindi/English Ctc :-14000/- In hand:11700 /- Salary for Punjabi caller:- Ctc:-18000/- In hand salary:-15000/- Quarterly incentive 2000/- Qualification:12th pass out ,graduate and above can apply. Job location:Agra

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Customer Service Associate