Customer Service Associate (International Chat)

As a Chat Support Executive at TELUS DIGITAL, you will be responsible for handling multiple chat conversations simultaneously, ensuring prompt and accurate responses to a wide range of customer inquiries and service issues. You will also be processing transactions involving significant amounts of money with precision and attention to detail. This role requires a highly regimented schedule, providing full-day assistance to customers over the phone. Strong customer service skills, including the ability to navigate tense situations with diplomacy, are essential for success in this position. Additionally, you will be responsible for processing customer orders to ensure accuracy and completion. The ideal candidate for this role will have 0.6-3 years of experience in International Chat Support, possess excellent communication skills, and hold a graduation degree. You should be willing to work in rotational shifts and have rotational week offs to meet the demands of the role effectively. In return for your contributions, TELUS DIGITAL offers a competitive salary ranging from 2.95 to 3.43 LPA, along with benefits such as both side cab facilities, medical insurance, and life insurance coverage. TELUS Digital prides itself on fostering customer experience innovation through collaborative teamwork, agile thinking, and a customer-centric culture. As the global arm of TELUS Corporation, a leading telecommunications service provider in Canada, we deliver contact center and business process outsourcing solutions to major corporations across various sectors. Our commitment to providing exceptional customer service is supported by a safe and secure infrastructure, value-based pricing, and skilled resources, all under the umbrella of TELUS, our multi-billion dollar telecommunications parent company. TELUS Digital is an equal opportunity employer dedicated to creating a diverse and inclusive workplace. We base all employment decisions on qualifications, merit, competence, and performance, without any form of discrimination related to diversity.,