Customer Service Associate in Mumbai, Navi Mumbai

As a Customer Service Associate at Trigent Software, you will have the opportunity to showcase your skills in customer support and effective communication. Your proficiency in spoken English will be a valuable asset in providing exceptional service to our clients.

Key Responsibilities

• Respond to customer inquiries in a timely and professional manner, resolving issues effectively.
• Assist customers with product information, troubleshooting, and technical support.
• Collaborate with internal teams to ensure customer satisfaction and maintain positive relationships.
• Document customer interactions and feedback for analysis and continuous improvement.
• Uphold company policies and procedures to deliver a consistent and high-quality customer experience.
• Continuously seek opportunities to enhance customer service processes and provide innovative solutions.
• Stay updated on industry trends and product knowledge to better assist customers and address their needs.
  

If you are passionate about delivering top-notch customer service and thrive in a fast-paced environment, join our dynamic team at Trigent Software and make a difference in the lives of our clients. Apply now and take your career to the next level!
About Company: Trigent Software is an SEI CMM Level 4 certified information technology services consulting company with offices in Southborough, Massachusetts, US, and India. The company provides offshore software development, outsourced product development, web application development, software maintenance, business intelligence, system integration, legacy system migration, software quality assurance, software testing, and technical support services from its offshore development center in Bangalore. The company is a Microsoft Certified Partner for SharePoint Deployment Planning Services (SDPS).Trigent Software is a member of NASSCOM and is ranked in Software Magazine, The Software 500 survey for 2008-10. The company was ranked among top three SharePoint consulting companies in the US by bestwebdesignagencies.com; an independent authority on the best web designing companies; in its latest research Best SharePoint Consulting Companies - January 2011.