Customer Service Associate

Overview

GlobalStep provides creative and technical outsourced solutions to the video games industry. Our services span the entire development lifecycle and include Game Design, Art, Engineering, Quality Assurance, Localization, Localization Quality Assurance, and Player Engagement. With 19 years' experience in the games industry, our 2,500+ employees operate in 30 countries and eight fully integrated, ISO-certified studios across the Americas, Europe, and Asia. Our clients include all major platform owners, top AAA studios, and hundreds of large and mid-size developers.

JOB DESCRIPTION
The Player Support Executive will work in tandem with different operations teams (community, development, and marketing teams) to understand the needs of the game's userbase. Bring them to the client’s attention to deliver a world-class player experience.

Responsibilities of Player Support Executive

• Being the voice of our players within our fast-growing Player Support Team.
• Working creatively across multiple projects and platforms at the same time.
• Staying on track with game updates, implementing procedures to support players about upcoming topics when needed.
• Your day-to-day work consists of communicating with players and solving their problems, questions regarding game details/accounts, and providing excellent customer service.
• You will also deliver feedback and bugs reported by players to our game teams and support them to provide solutions.
• You will work closely with our internal teams to stay up to date on new and upcoming features.

The candidate must have:

1. Experience in Email Support / Chat Support is mandatory.

2. Passionate about Video Games.

3. Fair understanding and experience around playing mobile games.

4. Good English written and verbal communication skills.

5. Exposure to Community Management.

6. Computer literate (Proficiency in Microsoft applications, CRM tools, etc.).

7. Knowledge about mobile devices (Android, iOS).

Job Type: Full-time

Pay: From ₹15,000.00 per month

Benefits:

• Flexible schedule
• Food provided
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Ability to commute/relocate:

• Vadgaon Sheri, Pune, Maharashtra: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Application Question(s):

• What is your current CTC ?
• What is your expected CTC ?
• What is your Notice Period ?

Experience:

• Chat support: 1 year (Required)

Location:

• Vadgaon Sheri, Pune, Maharashtra (Preferred)

Work Location: In person