Customer Service Associate

We Are Hiring Associate Customer Experience (Online Services Agent) - (Semi Voice Process)

Location:

Experience:

Roles and Responsibilities

• Handle customer inquiries via email, chat, and phone calls to resolve their issues efficiently.
  
• Provide accurate and timely responses to customers' queries through various communication channels (email, chat).
  
• Utilize problem-solving skills to troubleshoot technical problems and escalate complex cases when necessary.
  
• Maintain a high level of professionalism while interacting with customers from diverse backgrounds.
  
• Collaborate with internal teams to resolve customer complaints and improve overall service quality.
  

Desired Candidate Profile

• 1-3 years of experience in BPO/Call Centre environment handling international voice process or blended process.
  
• Excellent communication skills in English language; ability to work on multiple shifts including night shifts.
  
• Proficiency in handling emails, chats, and phone calls effectively; strong attention to detail is essential.

To Apply:

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