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Fast And Direct Services
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Customer Service Associate

Customer Service Associate

Fast And Direct Services

0 - 31 years

1 - 3 Lacs

vashi navi mumbai

Posted:18 hours ago| Platform: Apna logo

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Skills Required

service resolve communication chat crm support

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title: Customer Service Executive Job Summary: We are looking for a dedicated and customer-focused Customer Service Executive to handle customer inquiries, resolve issues, and ensure excellent service delivery. The ideal candidate should have strong communication skills and a customer-first approach. Key Responsibilities: Handle incoming and outgoing calls, emails, and chat queries from customers. Provide accurate information about products and services. Resolve customer complaints and ensure timely follow-up. Update customer records and maintain the CRM system. Coordinate with internal teams for issue resolution. Ensure high levels of customer satisfaction. Meet daily/weekly performance targets such as call handling time and resolution rate. Maintain professionalism and service quality standards at all times. Salary 16k to 24k Hsc passed Centralized pick up and drop from thane station Centralised Pick and drop facility Comms- Avg Centralized pick up and drop from thane station

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Customer Service Associate