Customer Service Associate

Company Description

Dewan Consultants has over 45 years of international experience, redefining recruitment excellence from strategic hubs in India, Dubai, and Saudi Arabia. We operate across diverse sectors such as hospitality, manufacturing, banking, construction, oil & gas, aviation, and automotive. Our global reach makes us the leading consultancy on a global scale. With a proven screening process and complete solutions including documentation and medical needs, we ensure a seamless transition for candidates. Dewan Consultants remains committed to exceptional and client-centric solutions, valuing the Human in Human Resources.

Role Description

This is a full-time, on-site role located in Dubai for a Customer Service Associate for the Kids Play Area/Zone and is responsible for ensuring a safe, fun, and engaging environment for children and families. The CSA greets guests, assists with registrations, monitors play activities, maintains cleanliness, and ensures all safety and hygiene standards are met.

Key Responsibilities:

Customer Service & Guest Interaction

• Greet children and parents warmly and assist with check-in/check-out procedures.
• Provide information about play zone activities, rules, safety measures, and pricing.
• Handle customer inquiries, feedback, and minor complaints in a polite and professional manner.
• Maintain a friendly, welcoming attitude to create a positive guest experience.

Child Supervision & Safety

• Monitor play activities to ensure children are playing safely and following rules.
• Intervene calmly and appropriately when unsafe behavior occurs.
• Ensure that all play equipment and toys are used properly.
• Assist in first aid or emergency procedures when necessary (training provided).

Operations & Maintenance

• Conduct regular checks of play equipment and report any damages or hazards immediately.
• Maintain cleanliness and hygiene of the play area, including sanitizing toys and surfaces.
• Assist in organizing and conducting birthday parties or group events.
• Support in opening and closing duties, including cash handling if applicable.

Teamwork & Reporting

• Work collaboratively with other team members to ensure smooth daily operations.
• Report any incidents, maintenance needs, or customer feedback to the supervisor.
• Participate in team meetings and training sessions as required.

Qualifications & Skills:

• Minimum education: High school diploma (additional childcare or hospitality training preferred).
• Previous experience in customer service, childcare, or play area operations preferred.
• Good communication and interpersonal skills.
• Energetic, patient, and enjoys working with children.
• Ability to multitask and remain calm under pressure.
• Basic understanding of safety and hygiene practices.

Work Conditions:

• Must be comfortable working weekends, holidays, and shifts as required.
• Physically active role requires standing for long periods and light lifting.
• Uniform and name badge required at all times.

Key Attributes:

• Friendly and approachable personality
• Responsible and safety-conscious
• Team player
• Reliable and punctual

Job Location - Dubai

Salary - AED 2700

Interested candidates may kindly send their resumes to [HIDDEN TEXT] or contact + 91 22 42146700