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Customer Service Associate

Cogent E Services Pvt Ltd

0 - 31 years

2 - 3 Lacs

Turbhe, Mumbai Metropolitan Region

Posted:3 weeks ago| Platform: Apna logo

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Skills Required

service resolve communication schedule assessment support

Work Mode

On-site

Job Type

Full Time

Job Description

Position Details:Job Role: Customer Service Associate Departments: Sales & Collections (Outbound Voice) Projects: Tata Motors Sales L1, Tyger Capital Linguistic Job Type: Full-time Job Responsibilities:Make outbound calls to existing or potential customers Promote products or services and explain benefits Handle payment reminders and collection follow-ups Address customer inquiries professionally and resolve issues Record customer information accurately in the system Achieve individual and team sales/collection targets Candidate Profile:Education: Graduate or Undergraduate from any discipline Experience: Open to freshers and experienced candidates Communication: Excellent spoken and written English Required Skills:Strong communication and listening abilities Confident, courteous, and customer-centric approach Ability to adapt to changing processes and requirements Quick learner with a positive attitude Capable of handling work pressure and meeting targets Self-driven and result-oriented Work Schedule:Male Candidates: Rotational shifts (24x7) Female Candidates: Day shifts (between 7:00 AM – 7:00 PM) Working Days: 6 days a week Week Offs: Rotational (no fixed off) Selection Process:HR Round Operations Round Client Interview Final Assessment

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Customer Service Associate