Customer Service Assistant

About the Role:

We are looking for a Customer Service Executive who will be the first point of contact for our customers. The ideal candidate should have excellent communication skills, a customer-first attitude, and the ability to resolve queries effectively through phone, email, or chat support.

Key Responsibilities:

• Handle inbound and outbound customer interactions via phone, email, or chat.
• Provide accurate information about products, services, or policies.
• Resolve customer complaints and ensure customer satisfaction.
• Maintain detailed records of customer interactions in the CRM system.
• Coordinate with internal teams to resolve escalations or complex queries.
• Follow up on pending issues and ensure timely closure.
• Achieve daily, weekly, and monthly performance targets (AHT, CSAT, FCR, etc.).
• Identify areas for process improvement and provide feedback to management.
• Ensure adherence to company policies, scripts, and quality standards.

Required Skills & Qualifications:

• Bachelor’s degree in any discipline (preferred).
• 1–5 years of experience in customer service / call center / support roles.
• Excellent verbal and written communication skills in English (additional languages are a plus).
• Strong problem-solving and interpersonal skills.
• Ability to multitask, handle pressure, and work in a fast-paced environment.
• Familiarity with CRM systems or ticketing tools (e.g., Zendesk, Freshdesk, Salesforce) is an advantage.
• Basic computer literacy and typing skills.

Good to Have:

• Experience in chat / email / voice process (as applicable).
• Prior experience in BPO, eCommerce, or IT service industry.
• Knowledge of MS Office / Google Workspace tools.

Why Join Us:

• Opportunity to work with a dynamic and customer-focused team.
• Supportive work culture with growth and learning opportunities.
• Competitive salary and performance-based incentives.
• Exposure to international clients and diverse business environments.

Job Types: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹17,000.00 per month

Benefits:

• Food provided

Language:

• English (Required)

Work Location: In person