Customer Service Assistant

Role Overview: As a Kiosk Attendant, your primary responsibility is to ensure the smooth operation, safety, and comfort of passengers booking App-cabs from the Airport. Your dedication to delivering excellent customer service is crucial for the overall passenger experience. It is essential to have exceptional interpersonal skills, the ability to adapt to various situations, and a strong commitment to passenger safety. Key Responsibilities: - Greet passengers and guide them to their booked vehicles. - Ensure a smooth booking and onboarding experience for passengers. - Assist passengers during any unforeseen situations. - Handle customer inquiries and resolve issues promptly. - Collaborate with drivers to ensure smooth operation. - Stay up-to-date with company procedures and policies. - Provide special assistance to elderly or disabled passengers. Qualifications Required: - Preferably certified in Aviation or Hospitality Management. - Previous experience in Airport customer service is preferred. - Excellent communication and interpersonal skills. - Ability to remain calm and composed under pressure and conflict situations. - Fluent in English, Hindi, and Marathi. - Physically fit with a pleasant personality. Please note that this is a full-time job with rotational shifts and shift allowances. The preferred education requirement is Higher Secondary (12th Pass), and experience in customer service is preferred. Fluency in English is required, while proficiency in Marathi is preferred. If you are passionate about providing exceptional service in a fast-paced environment and value customer service and passenger safety, we encourage you to apply for this position. For any inquiries or to apply for the position, you can contact Moumita (HR) at 9123006906. Thank you for considering a career with us.,