Customer service and sales

Company Description

Petsburgh, founded in 2008 in Mumbai, is a pioneer in the pet grooming industry. The company, led by Andrea Cyrill Khurana, an internationally certified master groomer and instructor, offers a wide range of services including grooming spa, international grooming academy, pet products, accessories, dog training, and pet boarding. The entire grooming staff at Petsburgh holds international certifications. At Petsburgh, passionate animal lovers can find everything needed for the care of their pets under one roof.

Role Description

We are looking for a dynamic and customer-focused professional to join our team in Mumbai. In this role, you will be responsible for:

• Delivering excellent customer service and ensuring high levels of satisfaction

• Handling inquiries with professionalism and strong phone etiquette

• Guiding customers with tailored product recommendations and overseeing the sales process

• Updating daily sales and inventory records accurately

• Maintaining positive customer relationships and ensuring smooth end-to-end service experiences

If you are proactive, detail-oriented, punctual and passionate about creating great customer experiences while driving sales, we’d love to hear from you!

Qualifications

• Customer Support, Customer Service, and Customer Satisfaction skills
• Phone Etiquette and Customer Experience skills
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize effectively
• Experience in the pet industry is a plus
• High school diploma or equivalent; additional education is an advantage