Customer Service Analyst-Voice

Skill required: Voluntary Benefits - Voluntary Benefits
Designation: Customer Service Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? 1) The Voice Process Associate will be responsible for delivering high-quality customer support through inbound/outbound calls. The role involves assisting customers with account access, website navigation, and basic service requests, ensuring a seamless and positive experience on the My Benefits platform.
What are we looking for? Excellent verbal communication and active listening skills. Customer-centric approach with strong problem-solving abilities. Ability to handle sensitive information with confidentiality. Empathy and patience when handling customer concerns. Ability to manage high-volume calls professionally. Strong attention to detail and ability to follow standard operating procedures (SOPs). Team-oriented with a proactive attitude. Basic technical proficiency to guide customers through website features. Experience in a voice process or customer service environment (preferred).
Roles and Responsibilities: Assist customers with first-time registration. Handle password reset requests securely and efficiently. Guide customers in changing their security questions and answers. Provide step-by-step support for filing claims online. Assist customers in uploading documents on the website accurately and securely. Offer guidance on the overall navigation of the portal, ensuring customers can easily access relevant services and information.