Customer Service Analyst

Job Description

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also, they do preventive work to avoid future overdue with accounts that have a high exposure. Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also, do preventive work to avoid future overdue with accounts that have a high exposure Provide functional expertise and ongoing support to operations and cross functional initiatives Handle maintenance related queries like balance, statement, APR and other maintenance requests with integrity & within specified timeframes Respond to all customer queries in a timely and comprehensive manner keeping Customer first ethos Deliver to the Colleagues, Customer and Shareholder metrics as per goals Highlight issues through feedback and recommend changes in workflows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is always given Ensure adherence to quality and compliance guidelines Support any new initiatives in the directorate Balance customer interests with the interests of American Express Communicate effectively, oral and written to identify and document necessary information Minimum Qualifications Any Graduate, with minimum 2-3 Years of experience in back-end Operations Strong analytical skills with attention to detail Excellent verbal and written communication skills Strong problem-solving abilities and a customer-focused mindset Ability to work independently and as part of a team The American Express competencies that are relevant for this role Works well in teams and co-operates across departments Preferred Qualifications Must be a team player, flexible, adaptable, and dependable; good interpersonal skills are required Excellent customer service skills are a must, including superior written and verbal communications skills Proficient with Microsoft Excel and Word Good Presentation skills We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: