Customer Service Agent

Company Description

GSEC INTERNATIONAL LIMITED is a company based out of 1 Wyecliffe Terrace Bath St, Hereford, United Kingdom. We specialize in providing exceptional services across a variety of sectors. Our mission is to deliver top-quality solutions to our clients and ensure complete customer satisfaction.

Role Description

This is a full-time on-site role for a Customer Service Agent located in Thiruvananthapuram. The Customer Service Agent will be responsible for handling customer inquiries, providing support, ensuring customer satisfaction, and enhancing the overall customer experience. The role involves responding to customer calls and emails, resolving issues, and meeting service level agreements.

Qualifications

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• Customer Service Representatives and Customer Service skills

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• Experience in Customer Support and Customer Satisfaction

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• Ability to enhance Customer Experience

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• Strong communication and interpersonal skills

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• Problem-solving skills and attention to detail

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• Ability to work effectively in a team setting

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• High school diploma or equivalent; further education is a plus

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