0 years
1 - 3 Lacs
Posted:1 week ago|
Platform:
On-site
Full Time
Profile required:
Fluent in English with excellent verbal and written communication skills in a professional manner at all times.
Active listening, demonstrating empathy and interpersonal skills
Highly efficient and punctual individual willing to learn, improve and adapt
Strong problem-solving ability
IT literate using Microsoft Office and numerate! A quick study with regards to new software.
Follow company and customer guidelines and regulatory procedures
Able to use own initiative and work as part of a global team – this point is very important as customers and colleagues will rely on you getting things done on a timely manner with clear and direct communication
Capable of prioritising and cope working under pressure
Job Responsibilities:
Excellent Customer Service Techniques: Responding to queries from patients via telephone and Microsoft Outlook.
Patient Prescriptions: Daily task of marking orders where prescriptions have been received.
Efficient Order Fulfilment: Proactive approach ensuring patient orders are handled efficiently.
v Complaint Reporting: Escalate and report to UK team with any complaints from patients or customers
v Accuracy: Providing accurate information regarding products and services.
v Data Analysis: Proficient using Excel (intermediate to advanced level required) – creating and maintaining spreadsheets for varying tasks as well as finding and amending relevant information on already existing spreadsheets.
v Team Support & Interaction: Work closely with UK & India teams with daily and ad hoc tasks, maintaining high quality work.
v Bespoke systems – various bespoke systems utilised daily. Full training will be provided
v Administration – assisting colleagues with ordering various supplies for the business on a timely manner to ensure that certain parts of the business are not unnecessarily delayed.
Job Type: Full-time
Pay: ₹10,230.43 - ₹31,247.93 per month
Benefits:
Schedule:
Ability to commute/relocate:
Language:
Work Location: In person
Imaginations Softech Solutions Pvt Ltd
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