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Customer Service Advisor (Full-time)

0 years

1 - 3 Lacs

Posted:1 week ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Profile required:

Fluent in English with excellent verbal and written communication skills in a professional manner at all times.

Active listening, demonstrating empathy and interpersonal skills

Highly efficient and punctual individual willing to learn, improve and adapt

Strong problem-solving ability

IT literate using Microsoft Office and numerate! A quick study with regards to new software.

Follow company and customer guidelines and regulatory procedures

Able to use own initiative and work as part of a global team – this point is very important as customers and colleagues will rely on you getting things done on a timely manner with clear and direct communication

Capable of prioritising and cope working under pressure

Job Responsibilities:

Excellent Customer Service Techniques: Responding to queries from patients via telephone and Microsoft Outlook.

Patient Prescriptions: Daily task of marking orders where prescriptions have been received.

Efficient Order Fulfilment: Proactive approach ensuring patient orders are handled efficiently.

v Complaint Reporting: Escalate and report to UK team with any complaints from patients or customers

v Accuracy: Providing accurate information regarding products and services.

v Data Analysis: Proficient using Excel (intermediate to advanced level required) – creating and maintaining spreadsheets for varying tasks as well as finding and amending relevant information on already existing spreadsheets.

v Team Support & Interaction: Work closely with UK & India teams with daily and ad hoc tasks, maintaining high quality work.

v Bespoke systems – various bespoke systems utilised daily. Full training will be provided

v Administration – assisting colleagues with ordering various supplies for the business on a timely manner to ensure that certain parts of the business are not unnecessarily delayed.

Job Type: Full-time

Pay: ₹10,230.43 - ₹31,247.93 per month

Benefits:

  • Health insurance
  • Provident Fund

Schedule:

  • Day shift
  • Fixed shift
  • UK shift

Ability to commute/relocate:

  • Vadodara, Gujarat: Reliably commute or planning to relocate before starting work (Preferred)

Language:

  • English (Preferred)

Work Location: In person

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