Customer service advisor @ Ayvens India Kanjurmarg East Mumbai

Ayvens is a leading global sustainable mobility player committed to making life flow better. Weve been improving mobility for decades, providing full-service leasing, flexible subscription services, fleet management and multi-mobility solutions to large international corporates, SMEs, professionals and private individuals. With more than 14,500 employees across 42 countries, 3.3 million vehicles and the worlds largest multi-brand EV fleet, we are in a unique position to lead the way to net zero and spearhead the digital transformation of the mobility sector. The company is listed on Compartment A of Euronext Paris (ISIN: FR0013258662; Ticker: AYV). Societe Generale Group is Ayvens majority shareholder.

Ayvens was born from the acquisition of LeasePlan by ALD Automotive, the global mobility player part of the Societe Generale group. By bringing together our complementary capabilities and expertise, we saw an opportunity to reimagine mobility as we know it.

Whom are we looking for

Position: Customer Service Advisor/Escalation Support

Location: Mumbai

Reporting to: Senior Manager Customer Service

What are we looking for

We are seeking a motivated Customer Service Advisor/Escalation Support to shadow and support our Customer Service Department team. In this role you will part of the Customer Service Team, supporting in scheduling the vehicles/handling escalations from customers. You will learn the entire Customer Experience Journey start from Scheduling of vehicle till delivery of the vehicle along with handling of complaints.

What qualities should you have for us to consider you for this role

Key Requirements:
Experience: min.1 year of experience in Customer Care Industry

Education: Graduate in any discipline

Skills: Strong communication

Roles & Responsibility:

Mandatory English & Hindi language and any other local language will be an advantage.
Anyone from complaints/escalation desk background will be an added advantage.Handle Customer requests calls / mails / portal.Provide Customers with regular updates and service information.Coordinate updating of Customer database.Proactive identification of priority issues to curb escalation.Ensure coordination between all departments in regard to Customer touch points(interface).Responsible to capture Customer feedback at various stages.Keep an overview of complaints and drive for amicable resolution.