Customer Service Adviser

Job Summary:

We are looking for a friendly, professional, and customer-focused Customer Service Adviser to join our team. The ideal candidate will be the first point of contact for our customers, providing assistance, handling inquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:

• Respond to customer queries via phone, email, or in person in a timely and courteous manner.
• Provide accurate information about products, services, and policies.
• Handle complaints, troubleshoot problems, and ensure customer satisfaction.
• Record customer interactions and update databases/CRM systems.
• Maintain a high level of professionalism and empathy while dealing with customers.
• Collaborate with internal teams to escalate and resolve complex issues.
• Follow company guidelines and service standards.

Requirements:

• Proven experience in customer service or a similar role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-first attitude.
• Ability to multitask, prioritize, and manage time effectively.
• Basic computer knowledge (MS Office, CRM software preferred).
• High school diploma or equivalent; higher qualifications a plus.

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person

Speak with the employer
+91 8305803245