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Customer Service Administration - Sr Associate II

1 - 3 years

3 - 8 Lacs

Thane

Posted:3 days ago| Platform: Naukri logo

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Skills Required

Automation Process improvement VLOOKUP Finance Diversity and Inclusion Reconciliation Banking Issue resolution Associate II Customer service

Work Mode

Work from Office

Job Type

Full Time

Job Description

The ideal candidate will have hands-on experience in handling end-to-end processes related to card networks such as Visa, Mastercard, and RuPay. This role involves daily reconciliation, settlement processing, exception handling, and coordination with internal and external stakeholders to ensure timely and accurate financial operations. What you will do: Perform daily clearing and settlement activities for Visa, Mastercard, and RuPay transactions including UPI Reconcile incoming and outgoing transactions with bank statements and internal records. Investigate and resolve mismatches, chargebacks, and settlement discrepancies. Coordinate with banks, card networks, and internal teams for issue resolution. Ensure compliance with regulatory and network guidelines. Prepare and maintain MIS reports and dashboards for management review. Support audits and provide necessary documentation. Participate in process improvement initiatives and automation projects. What you will need to have: 1 3 years of experience in clearing, settlement, and reconciliation, preferably in a banking or fintech environment. Strong understanding of card network operations (Visa, Mastercard, RuPay along with UPI). Proficiency in MS Excel (VLOOKUP, Pivot Tables, etc). Familiarity with reconciliation tools and banking systems. Strong communication and interpersonal abilities. Ability to work under pressure and meet tight deadlines

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Fiserv
Fiserv
www.fiserv.com

Financial Services / Technology

Brookfield

44,000 Employees

259 Jobs

    Key People

  • Frank Bisignano

    President and CEO

  • Derek J. Lines

    Chief Financial Officer

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