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Customer Relationship Specialist

Customer Relationship Specialist

GTech Web Solutions Pvt. Ltd.

2 - 6 years

0 Lacs

kolkata west bengal

Posted:20 hours ago| Platform: Shine logo

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Skills Required

technical support troubleshooting software it services client handling

Work Mode

On-site

Job Type

Full Time

Job Description

As a candidate for this position, your responsibilities will include handling clients through phone calls, understanding the company's software and IT services thoroughly to assist clients effectively, providing technical support through on-call and remote desk by diagnosing the issues, analyzing client needs, and offering suitable solutions and assistance. You will be expected to address and resolve client queries efficiently, provide technical support for software by diagnosing the issues, troubleshooting technical problems, and solving software faults by coordinating with software developers. This role requires smart and proficient candidates who can work from Monday to Saturday, from 11 AM to 7 PM.,

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Customer Relationship Specialist