Customer Relationship Officer

Role Overview: As a Customer Relationship Officer at M J TECHNOLOGIES Company in Nala Sopara, you will be responsible for delivering exceptional customer experiences, addressing inquiries, and ensuring customer satisfaction. Your role will involve interacting with customers in a friendly and professional manner, understanding their needs, providing suitable solutions, and maintaining strong relationships with them. You will also be responsible for addressing inquiries, resolving issues or complaints, providing product information, processing orders, and collaborating with other departments to meet customer requirements. It is crucial to stay updated with product knowledge and company policies to excel in this role. The salary for this position ranges from 20,000 to 30,000 per month. Key Responsibilities: - Interact with customers in a friendly and professional manner - Understand customer needs and provide suitable solutions - Build and maintain strong relationships with customers - Address customer inquiries and resolve any issues or complaints - Provide product information and guide customers in their purchase decisions - Process customer orders and ensure timely delivery - Collaborate with other departments to meet customer requirements - Maintain accurate customer records and update the database - Stay updated with product knowledge and company policies Qualifications Required: - Freshers are welcome to apply - 10th Standard / SSLC education level or equivalent - Excellent communication and interpersonal skills - Customer-focused mindset with a problem-solving attitude - Ability to multitask and handle customer inquiries efficiently - Basic computer skills for data entry and customer record management - Knowledge of retail and counter sales practices is a plus - Ability to work independently and as part of a team,