Customer Relationship Officer

Building and Maintaining Relationships: CRM professionals act as the primary point of contact for clients, fostering long-term relationships through regular communication and personalized support. Understanding Customer Needs: They actively listen to customer feedback, conduct surveys, and analyze data to identify trends and preferences. Addressing Customer Concerns: CRM managers promptly and effectively resolve customer complaints and issues, ensuring a positive experience. Identifying Opportunities: They look for opportunities to enhance the customer experience, cross-sell or upsell products, and identify areas for improvement. Collaboration and Communication: They work closely with sales, marketing, and product teams to align strategies and improve the overall customer journey. Onboarding New Clients: CRMs handle the onboarding process for new clients, ensuring a smooth transition and introduction to the brand. Monitoring and Measuring Satisfaction: They track customer satisfaction metrics, gather feedback, and use this information to drive improvements. Specific Tasks: Engaging with Customers: This involves using various channels like email, phone, and in-person meetings to communicate with clients. Utilizing CRM Software: CRM managers use software to manage customer interactions, track data, and generate reports. Analyzing Data: They analyze CRM data to identify customer trends, measure campaign effectiveness, and provide insights for sales and marketing teams. Developing and Implementing Strategies: CRM managers create and implement customer retention programs and strategies to foster long-lasting relationships. Communicating Updates: They keep customers informed about new products, services, and company developments. Training and Development: They may be involved in training new team members on customer-focused processes. Job Types: Full-time, Permanent, Fresher, Internship Pay: ₹18,000.00 - ₹25,000.00 per month Schedule: Day shift Monday to Friday Morning shift Supplemental Pay: Commission pay Performance bonus Quarterly bonus Yearly bonus Language: English (Preferred) Work Location: In person Speak with the employer +91 8939410546