Customer Relationship Officer

JSW PAINTS

Company Overview:

JSW Paints is part of the US$ 22 billion JSW Group. It complements JSW offerings in Steel & Cement in homebuilding and care. JSW Paints aims to be a thoughtful paint company as it builds its Industrial Coatings & Decorative Paints business. JSW Paints Innovative & thoughtful disruptions aim to redefine and discover new ways in paints & painting. The company plans to achieve this with prime focus on emerging consumer needs, state-of-the-art-technology, execution excellence and focus on sustainability. JSW Paints as a brand aims to inspire consumers to Think Beautiful as Beautiful Thoughts make the World Beautiful.

Key Result Areas (Key Performance Indicators):

• Sales Target Achievement
• Business Development
• Channel and Influencer Engagement
• Customer Service
• Network Management
• Commercial Transactions

About the Role:

• Responsible for achievement of agreed sales target/ objectives for the defined location In charge of all local marketing activities for the location
• Responsible for all commercial transactions with the channel partners
• Responsible for achieving all network related targets as assigned for the location (network expansion, product placement etc.)
• Responsible for business development, influencer and channel engagement and professional pricing co ordination
• Ensure that distributors/ contractors provide an appropriate service as per service level agreement Network Management (Product Placement, range selling, etc.)
• Provide information on competitors' activities (promotions, price changes, new products, new dealer/ store opening, new initiatives, market issues etc.)
• Ensure contractors/ dealers buy range of products as defined month on month and maintain product range index
• Sales Promotion Activities Execution and Customer Service:
• Deliver high standards of customer service through regular visits, compliant resolution and commercial reconciliations
• Customer Relationship Management

Position

Customer Relationship Officer

Qualification

B.E. / B.Tech (Any Branch)

Year of Passing

2022 / 2021 / 2020

Domain

Field Sales / Project Sales / Sales

Age

21-25 Years

Location

PAN India