Customer Relationship Officer

Dhan Mitra Fin Services Pvt Ltd

0 - 3 years

0 Lacs

telangana

Posted:11 hours ago| Platform: Shine logo

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Skills Required

customer handling relationship management communication skills negotiation skills loan against property lap home loan hl basic financial knowledge

Work Mode

On-site

Job Type

Full Time

Job Description

You are a dynamic and customer-focused Customer Relationship Officer (CRO) with 6 months to 2 years of experience in Loan Against Property (LAP) and Home Loan (HL) products. Your role involves managing customer relationships, ensuring smooth loan processing, and supporting disbursement and documentation activities. **Key Responsibilities:** - Generate leads and source LAP/HL customers through field visits, references, and tele-calling. - Guide customers through the loan application, documentation, and disbursement process. - Coordinate with credit and operations teams for smooth file processing and approvals. - Maintain healthy customer relationships and ensure timely follow-up on leads and queries. - Achieve assigned targets for loan disbursal and customer acquisition. - Ensure complete adherence to compliance, documentation, and KYC norms. **Key Skills Required:** - Good understanding of LAP & HL products and documentation process. - Customer handling and relationship management. - Basic financial knowledge. - Communication and negotiation skills. - Target-oriented mindset. **Educational Qualification:** - Graduate in any discipline (preferably Finance/Commerce). *Salary*: As per industry standards *Incentives*: Performance-based **Benefits:** - Health insurance - Provident Fund (Note: No additional details of the company were mentioned in the JD.),

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Customer Relationship Officer