Customer Relationship Manager

2 - 3 years

2 - 3 Lacs

India

Posted:1 week ago

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Job Description

Job Summary

VPLAK India is looking for a Customer Relationship Manager to manage high-value customers, ensure excellent after-sales experience, and build long-term customer relationships. The role requires strong communication skills, coordination with internal teams, and a customer-first mindset.

Key Responsibilities

  • Handle walk-in, repeat, and premium customers professionally
  • Ensure excellent customer experience from enquiry to post-sales support
  • Maintain regular follow-ups for installations, deliveries, and service requests
  • Resolve customer complaints and escalations smoothly
  • Build long-term relationships to drive repeat sales and referrals
  • Coordinate with Sales, Operations, and Service teams
  • Maintain customer data, feedback, and CRM records
  • Upsell / cross-sell products where applicable

Required Skills & Qualifications

  • Graduate (Any discipline)
  • 2–3years experience in Customer Relationship / Client Servicing / Retail CRM
  • Strong verbal & written communication skills
  • Customer-centric attitude with problem-solving ability
  • Comfortable handling high-value and demanding clients
  • Basic knowledge of CRM tools, Excel, WhatsApp & email communication
  • Hospitality, luxury retail, electronics, or showroom experience is a plus

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person

Skills Required

Customer Relationship Sales Strong Communication Skills Customer Experience Post Sales Follow UPS Customer Complaints Sales Operations CRM Client Servicing Retail Customer Centric

Free courses, interview questions and practice for each skill.

Job Type

Full Time

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