K

Customer Relationship Manager

Krishna Krishna Jewellers

2 - 6 Lacs

India

Posted:4 days ago

Apply

Job Description

Job Purpose: To maintain customer relationships, increase repeat sales, generate showroom visits and ensure timely customer follow-ups.

Key Responsibilities

  • Maintain and update customer records in CRM software.
  • Follow up with customers regarding enquiries, shortlisted jewellery and pending purchases.
  • Call and invite customers for showroom visits, festive offers and new collections.
  • Manage VIP customer relationships, birthdays, anniversaries and private previews.
  • Coordinate customer updates for orders and repairs with the Process Coordinator.
  • Handle customer feedback and complaints.
  • Send personalised WhatsApp messages and invitations.
  • Maintain daily follow-up records and ensure no customer commitment is missed.
  • Prepare daily reports on calls, showroom visits, follow-ups and sales generated.

Daily Reporting

  • Customer calls completed
  • Showroom visits generated
  • Pending follow-ups
  • Order and repair updates
  • Sales generated through CRM

Required Skills: Good communication (IN ENGLISH AND HINDI) , computer knowledge, organisation, customer service and professional telephone etiquette.

Pay: ₹20,000.00 - ₹50,000.00 per month

Work Location: In person

Skills Required

Customer Relationship Sales Follow UPS CRM Software Daily Reports CRM Good Communication in English Customer Service CRM tools Communication Business English

Free courses, interview questions and practice for each skill.

Job Type

Full Time

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now
K
Krishna Krishna Jewellers

RecommendedJobs for You

Santiago Life Sciences logo

Customer Relationship Manager

Santiago Life Sciences

Jabalpur

S

Bengaluru

G

Customer Relationship Manager

GALAXY INCORPORATION

Chennai

S

Chennai

M

Bengaluru

K

Customer Relationship Manager

Krishna Krishna Jewellers

India

Cashkaro.com logo
6 Degrees Diversity Counsel logo

Customer Relationship Manager

6 Degrees Diversity Counsel

Mumbai