Customer Relationship Manager

0 years

0 Lacs

Posted:5 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

If you are interested you can share your updated CV to hr@palalmotors.co.in or to 8089727745

Job Summary:

The Customer Relationship Manager is responsible for maintaining positive relationships with customers, ensuring excellent customer service, handling feedback and complaints, and enhancing customer satisfaction and retention for the two-wheeler dealership.

Key Responsibilities:

  • Maintain strong relationships with existing customers and ensure high levels of customer satisfaction.
  • Handle customer inquiries, complaints, and feedback professionally and promptly.
  • Coordinate with sales and service teams to ensure smooth customer experience from purchase to after-sales.
  • Follow up with customers post-service or purchase to ensure satisfaction.
  • Maintain and update customer database in CRM software.
  • Conduct periodic customer satisfaction surveys and share reports with management.
  • Handle service reminders, feedback calls, and warranty follow-ups.
  • Assist in organizing customer meet programs, free service camps, and promotional events.
  • Support retention programs such as AMC renewals, service reminders, and vehicle exchange campaigns.
  • Ensure timely response and resolution to all customer-related issues or escalations.

Job Types: Full-time, Fresher

Work Location: In person

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