Customer Relationship Manager - JEWELLEY SHOWROOM

Job Title: Customer

Relationship Manager Jewellery Showroom

Location: Aminabad, Lucknow

Industry: Retail Jewellery

Reporting to: Owner

SALARY -18 TO 25K

KINDLY APPLY INTERESTED CANDIDATES.

MAIL ID- HR.RISELEAD5@GMAIL.COM

CONTACT NO.-7068455582

Job Summary:

We are looking for a personable and experienced Customer Relationship Manager to enhance client satisfaction, build strong client relationships, and drive repeat business in our premium jewellery showroom. The ideal candidate should have strong communication skills, knowledge of jewellery products, and a passion for delivering exceptional customer service.

Key Responsibilities:

Client Relationship Management:

Greet and assist customers with warmth and professionalism.

Build lasting relationships with walk-in and existing clients.

Maintain a customer database for follow-ups, festive greetings, anniversaries, and promotional updates.

Handle customer feedback, resolve complaints, and ensure a seamless experience.

Sales & Upselling:

Understand customer needs and recommend suitable jewellery.

Upsell and cross-sell products based on client preferences.

Support the sales team in meeting monthly and seasonal targets.

Enhance Kitty Scheme with Extra Activities to promote business and rotation of regular business

Showroom Experience Management:

Ensure that the showroom maintains a welcoming, clean, and organized atmosphere.

Coordinate with the store team to manage appointments during peak hours, especially during

wedding and festive seasons.

Communication & Outreach:

Coordinate personalized messages, WhatsApp updates, and phone calls to VIP clients.

Share information about new arrivals, promotions, and manage appointments during peak hours, especially during

wedding and festive seasons.

Communication & Outreach:

Coordinate personalized messages, WhatsApp updates, and phone calls to VIP clients.

Share information about new arrivals, promotions, and exclusive collections.

Handle online inquiries (if applicable) and assist in social media interactions.

After-Sales Service:

Ensure timely delivery, adjustments, or custom orders.

Manage service issues such as repairs, returns, and resizing with empathy and efficiency.

Qualifications & Skills:

Minimum 2-5 years of experience in retail or luxury customer service (preferably in jewellery, fashion, or high-end retail).

Strong communication in Hindi and English

Pleasant personality with excellent interpersonal and listening skills.

Good Knowledge of Excel, Google Workspace and Good in basic calculations.

Ability to handle high-value customers with discretion and patience.

Familiarity with gold, diamond, and gemstone jewellery is an advantage.

Working Hours:

12 PM to 9:00 PM (Flexible during festive and wedding seasons)

Compensation:

Competitive salary + incentives based on client retention and sales performance.

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

• Food provided
• Health insurance
• Provident Fund