Customer Relationship Manager (Female Only)

Job Description

Job Summary: We're looking for a skilled Customer Relationship Manager to maintain relationships with our clients, ensure timely documentation and payment recovery, and drive business growth. The ideal candidate will have excellent communication and written skills in English. Key Responsibilities: Client Relationship Management 1. Follow company processes and timely communicate the progress of the projects with our client 2. ⁠timely collect and prepare project related documentation required for smooth and timely execution of the projects 3. Build and maintain strong relationships with key decision-makers at client organizations. 4. Identify and address client concerns, resolving issues promptly and professionally. Payment Recovery and Management 1. Manage and track client payments, ensuring timely recovery and minimizing outstanding balances. 2. Follow effective payment recovery processes 3. Collaborate with internal stakeholders, including Sales, Projects and Accounts, to ensure seamless payment processing and revenue recognition. Communication and Collaboration 1. Prepare client-facing content, including emails, reports and documents. 2. Collaborate with cross-functional teams, including Sales, Accounts, and projects, to ensure seamless client experience. 3. Develop and maintain accurate client records, ensuring data integrity and compliance. Requirements: Essential Skills 1. Excellent communication and written skills, with the ability to articulate complex ideas simply. 2. Proven ability to build and maintain strong relationships with clients and internal stakeholders. 3. Strong problem-solving and conflict resolution skills. 4. Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines. Desired Skills 1. Experience working in a client-handling role, with a proven track record of delivering exceptional client experiences. Education and Experience 1. Bachelor's degree in Business Administration, Marketing, Communications, or a related field. 2. Minimum 3-4 years of experience in customer relationship management with a focus on client relationship management and payment recovery. Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹35,000.00 per month Benefits: Cell phone reimbursement Schedule: Day shift Supplemental Pay: Performance bonus Yearly bonus Language: English (Required) Work Location: In person